Payment Copilot

Your Support Team's Secret Weapon

AI that whispers the right answer to your agents in real-time. Resolve payment issues in seconds, not hours

Copilot in Action

Customer Chat

👤 Customer

“My payment was declined and I was charged twice!”

🤖Copilot suggests

⚡ Instant analysis

•First attempt:DECLINED (3D Secure timeout)

•Second attempt:SUCCESS (₺1,240 charged)

•Duplicate charge:None found

💡 Suggested response

“I can see your payment was successful on the second attempt. You were charged only once: ₺1,240. The first attempt was declined and no charge was made. Your order #ORD-45678 is confirmed and shipping.”

📊 Customer Profile

12 past ordersVIP customerNever had a chargebackPrefers Visa + Apple Pay

⚠️ Caution

“Don't ask the customer to retry. Send a payment link if needed — 91% success probability.”

Resolution time: 45 seconds (avg without Copilot: 12 min)

What Copilot Does

🔍

Instant Lookup

Customer mentions any order, TX, or name → Copilot finds it instantly with full context

💡

Smart Suggestions

Based on the issue type, Copilot writes the response — copy-paste ready

⚠️

Risk Alerts

"This customer filed 3 chargebacks in 6 months. Proceed with caution"

🔄

Action Shortcuts

Refund, send payment link, escalate, apply discount — one-click actions

📊

Prediction

"This customer will likely accept a partial refund (78% probability)"

🌐

Language

Copilot translates responses to Arabic, Turkish, or English by customer preference

Copilot Impact

Without CopilotWith Copilot

Average resolution time12 minutes47 seconds-94%

First-contact resolution64%94%+30%

Customer satisfaction3.8/54.7/5+24%

Agent efficiency8 tickets/hr32 tickets/hr+300%